SecurusMind (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account or request a demo
- Subscribe to our newsletter or marketing communications
- Fill out contact forms or submit inquiries
- Participate in surveys, webinars, or events
- Use our platform or services
This information may include:
- Name, email address, phone number
- Company name, job title, business information
- Billing and payment information
- Technical information about your systems (when using our services)
- Any other information you choose to provide
1.2 Automatically Collected Information
When you access our website or services, we automatically collect certain information, including:
- IP address, browser type, and operating system
- Device information and unique device identifiers
- Pages visited, time spent on pages, and navigation paths
- Referring website addresses
- Date and time of access
- Clickstream data and usage patterns
1.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings and other tools. However, disabling cookies may limit your ability to use certain features of our website.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our services
- To process transactions and manage your account
- To respond to your inquiries and provide customer support
- To send you technical notices, updates, and security alerts
- To communicate with you about products, services, and promotional offers (with your consent)
- To personalize your experience and deliver targeted content
- To conduct research, analytics, and improve our platform
- To detect, prevent, and address fraud, security issues, or technical problems
- To comply with legal obligations and enforce our terms of service
3. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data and the context:
- Contract Performance: Processing necessary to provide our services
- Legitimate Interests: To improve our services, prevent fraud, and ensure security
- Consent: When you have given explicit consent for specific processing activities
- Legal Obligation: To comply with applicable laws and regulations
4. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:
4.1 Service Providers
We may share information with third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing, customer service, email delivery, and marketing assistance. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
4.2 Business Transfers
If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or uses of your personal information.
4.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, government investigations).
4.4 Protection of Rights
We may disclose information to protect and defend our rights, property, or safety, or that of our users or others, including enforcing our agreements, policies, and terms of service.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and penetration testing
- Access controls and authentication mechanisms
- Employee training on data protection and security
- Incident response and breach notification procedures
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:
- The nature and sensitivity of the information
- The purposes for which we process the information
- Legal, regulatory, and contractual obligations
- The potential risk of harm from unauthorized use or disclosure
7. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
7.1 Access and Portability
Request access to your personal information and receive a copy in a structured, commonly used format.
7.2 Correction
Request correction of inaccurate or incomplete personal information.
7.3 Deletion
Request deletion of your personal information, subject to certain exceptions.
7.4 Restriction
Request restriction of processing of your personal information in certain circumstances.
7.5 Objection
Object to processing of your personal information for direct marketing or based on legitimate interests.
7.6 Withdraw Consent
Withdraw your consent at any time where processing is based on consent.
7.7 Opt-Out of Marketing
Opt out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.
To exercise these rights, please contact us at contact@securusmind.com. We will respond to your request within 30 days.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. When we transfer personal information internationally, we implement appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, to ensure your information remains protected.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.
10. Third-Party Links
Our website may contain links to third-party websites, plugins, and applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information to them.
11. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
To exercise these rights, please contact us at contact@securusmind.com.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
14. Data Protection Officer
We have appointed a Data Protection Officer (DPO) to oversee our data protection practices. You can contact our DPO at:
Email: contact@securusmind.com
15. Supervisory Authority
If you are located in the EEA and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority.